Support Overview
Deerfield Communications considers support a vital part of the customer experience. We want you to get the most from our products and we are dedicated to ensuring that any issues are resolved to your satisfaction.
Customer Service
Our customer service department can help you with:
- Questions regarding your purchase
- Questions regarding upgrades or renewals
- General product questions
U.S. Toll Free: 800-599-8856
International: 989-732-8856
Email: sales@visnetic.com
Technical Support Options
Complimentary 30-day "Installation Period" Support
To assist customers during the installation phase, Deerfield offers complimentary email support. Submit Ticket
Software Maintenance
With valid annual Software Maintenance, each license is entitled to free email and live chat support. 1-year is included with purchase and may be renewed annually.
Ongoing Support Options
Knowledge Base: A repository of short articles solving common technical issues.
Visit the Knowledgebase
Paid Support: Contracts include Priority Support, Remote Assistance, Installation & Migration.
View Support Contracts