Deerfield Communications provides a variety of support contracts including; Priorty Support w/Remote Assistance as well as Installation/Upgrade/Database Migration Contracts.
Deerfield Email and Priority Support Agreements are designed to assist you with your day to day support needs, and are available during office hours Monday - Friday 8-5 PM EST. Email and Priority Support Agreements may also be used for installation, upgrades, and migrations however there is no guarantee of an immediate response, and assistance may not be available until the next business day.
Deerfield 7/24/365 Priority Support Agreements include all the benefits of a Priority Support Agreement plus a guaranteed 1 hour response time, all the time. We introduced Installation/Migration/Upgrade Support Agreements to accommodate customers that prefer to perform these processes after working hours, and our standard support is typically only available 8-5 Eastern. The Installation/Migration/Support Agreements allow you to schedule the process with a support engineer, who will be online and available via a remote session should any issues arise.
We have been using MailFlow for almost three years now and our staff is much more efficient and our managers have a better overview of all the email communication going to and from our business. Ariel Shmorak - Shipsurance Insurance Services