Support Overview

Deerfield Communications considers support a vital part of the customer experience. We want you to get the most from our products and we are dedicated to ensuring that any issues are resolved to your satisfaction.

Customer Service

Our customer service department can help you with:

• Questions regarding your purchase
• Questions regarding upgrades or renewals
• General product questions

U.S. Toll Free: 800-599-8856
International: 989-732-8856
sales@visnetic.com

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Technical Support Options

Deerfield Communications offers a variety of support options to get you up and running quickly when you have a technical issue:

Complimentary 30-day "Installation Period" Support

Many of the technical support questions that we receive from customers come during their initial deployment. To assist customers during this installation phase, Deerfield offers complimentary email support. Submit Ticket

Software Maintenance

With valid annual Software Maintenance, each license is entitled to free email and live chat support. 1-year of Software Maintenance is included with the purchase of VisNetic MailFlow and may be renewed annually.

Ongoing Support Options

After the 30 days of complimentary "Installation Period" Support, customers will have the following options:

MailFlow Knowledge Base
A repository of short articles developed by our support team that help solve the most common technical questions that our customers ask. Visit the VisNetic MailFlow Knowledgebase

Paid support provided by Deerfield Technical Support Engineers
Available Support Contracts