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VisNetic MailFlow

Release Notes

Copyright 2002-2016 Deerfield Communications Inc.
All Rights Reserved

**********************************
Version 6.5.0.6
(GM Release)
November 16, 2016
**********************************
- Resolved Defect: Fixed issue where new Standard Response Categories and/or Standard Responses would not be visible to all Agents.
- Resolved Defect: Fixed issue where My Favorite Standard Responses were listed in reverse order.
- Resolved Defect: Fixed issue where message collection failure on ReadLine from mail server would cause subsequent message collection for account to fail.
- Resolved Defect: Fixed issue where Session Monitor would cause processing queue to fill and reject subsequent web requests.
**********************************
Version 6.5.0.5
(GM Release)
September 23, 2016
**********************************
- Resolved Defect: Fixed issue where View Message would throw an error in Internet Explorer if message included a suspect link.
- Resolved Defect: Fixed issue where Login page would indicate Registration is Invalid and deny login.
- Feature Enhancement: Added Auto Reply Bypass to Administration, General Configuration, Settings.
- Feature Enhancement: Added List Filter to Custom Routing Rule, Message Source and Message Destination Lists.
- Feature Enhancement: Added option to find Ticket Tracking Data from Inbound Message in Ticket that had been Merged.
- Feature Enhancement: Added Ticket Tracking Bypass to Auto Replies and Forwards from Custom Routing Rules and TicketBoxes.
- Feature Enhancement: Added TicketID column to Outbox, Sent Items and Drafts.
- Feature Enhancement: Added SQL Query option to Database Maintenance for the execution and export of AdHoc SQL Queries against the MailFlow database.
**********************************
Version 6.5.0.4
(GM Release)
June 8, 2016
**********************************
- Resolved Defect: Fixed issue where Ticket Tracking Data was not extracted from multi line References Header.
- Resolved Defect: Fixed issue where existing Ticket Tracking Data was not removed from Subject when using Tracking Bypass.
- Feature Enhancement: Added Standard Response Category Security.
- Feature Enhancement: Added option include all Agent Email Addresses in Tracking Bypass.
- Feature Enhancement: Added option to Custom Routing Rules to ignore Ticket Tracking Data if Ticket in not in Default TicketBox.
- Feature Enhancement: Added option Omit Ticket Tracking Data to Scheduled Tasks/Auto Messages.
- Feature Enhancement: Added option Omit Ticket Tracking Data to Scheduled Tasks/Auto Responses.
**********************************
Version 6.5.0.3
(GM Release)
March 23, 2016
**********************************
- Resolved Defect: Fixed issue where extended ASCII characters would show as invalid characters in spell check.
- Resolved Defect: Fixed issue where new user TicketBox counts would show as zero.
- Resolved Defect: Fixed issue where img link with missing image file would cause message preview window to not finish loading.
**********************************
Version 6.5.0.2
(GM Release)
December 22, 2015
**********************************
- Resolved Defect: Fixed issue where ISO-8859-1 Subject, Body, Email Name and Attachment Name were not being converted to UTF-8.
- Resolved Defect: Fixed issue where non delivery report of type Headers Only would not be associated with source Ticket.
- Resolved Defect: Fixed MailFlow Servers, Servers display issue where multiple servers with same ID were listed.
**********************************
Version 6.5.0.1
(GM Release)
November 09, 2015
**********************************
- Feature Enhancement: Added VisNetic MailFlow Engine Service status and stop/start control to Administration, MailFlow Servers, Servers.
- Feature Enhancement: Added Outbound Message Ticket Tracking Data Bypass for defined Email Addresses and/or Domains.
- Feature Enhancement: Added option to allow system access during DB Maintenance Purge process.
- Feature Enhancement: Added Maximum Tickets per Archive File for DB Maintenance Archive process.
- Feature Enhancement: Added option to utilize the Inbound Message Date: Header date in message preview.
- Feature Enhancement: Added option to set HTML Charset to UTF-8 (default since 6.5.0.0) or ISO-8859-01 (default prior to 6.5.0.0).
- Resolved Defect: Fixed issue where Message Destination Test Login would fail if SSL STARTTLS was selected.
- Resolved Defect: Fixed issue where IIS Application Pool would hang and cause the Worker Thread Queue to fill.
**********************************
Version 6.5.0.0
(GM Release)
September 23, 2015
**********************************
- Resolved Defect: Fixed issue where multi page Ticket List sorted by Date would return results out of order.
- Resolved Defect: Fixed issue where Ticket Locks were not expiring per defined timeout.
- Resolved Defect: Fixed issue where Ticket Search on Inbound Message Date, using UK date format, would throw an ODBC error.
- Resolved Defect: Fixed issue where Phone Note for Ticket, using UK date format, would throw a javascript error.
- Resolved Defect: Fixed issue where left menu Ticket count updates would not function if View Owned Tickets was enabled in TicketBoxes with thousands of Tickets.
- Resolved Defect: Fixed issue where messages with special quotes and dashes would not display properly in message preview.
- Resolved Defect: Fixed issue where taking ownership of Ticket after moving to a different page in Ticket Lists would cause an exception.
- Resolved Defect: Fixed issue where Delete Logs Older Than [X] Days with DB logging enabled would cause an Engine Service logging error.
- Resolved Defect: Fixed issue where Scheduled Reports that include results in email would fail if Outbound Attachment folder is a network share.
- Resolved Defect: Fixed issue where Database Backup would fail if any Custom Routing Rule was utilizing TicketBox Routing by Percentage.
- Resolved Defect: Fixed issue where attachment would be added to HTML message if replied to message included empty image placeholder.
- Resolved Defect: Fixed issue where Scheduled Tasks Auto Messages and Auto Responses would cause high CPU utilization on SQL server.
- Feature Enhancement: Modified Re-Spool failed outbound messages to also reset the OutboundMessageQueue MessageDestinationID which will cause the Message Destination to be recalculated.
- Feature Enhancement: Added Custom Office Hours that can be utilized in place of Global Office Hours.
- Feature Enhancement: Added support for multi bit character sets (Chinese, Japanese, etc...).
- Feature Enhancement: Added option to share web session data between multiple web servers or within IIS Web Garden.
- Feature Enhancement: Removed restriction where new Inbound Message for Ticket would not be assigned to Ticket if Ticket was locked.
- Feature Enhancement: Added option to search Custom Ticket Fields within Ticket Search.
- Feature Enhancement: Removed Shrink Database functions from Database Maintenance.
- Feature Enhancement: Added option to perform Database Maintenance on specified days of the week.
- Feature Enhancement: Added Security, Default Access Control option to Allow or Deny the deletion of Draft Messages by Agents.
- Feature Enhancement: Added auto link if Contact Property value contains http or https.
- Feature Enhancement: Added option to include variable TicketID in auto response Subject.
- Feature Enhancement: Added Regular Expression validation to Custom Routing Rule Match Text.
- Feature Enhancement: Added SQL Real Text Search capability to Message and Ticket Subject and Message Body.
**********************************
Version 6.1.0.3
(GM Release)
May 27, 2015
**********************************
- Feature Enhancement: Extended "Delete Logs older than" to include Debug Logs.
- Feature Enhancement: Added option to send debug logging to Debug Viewer.
- Resolved Defect: Fixed issue where mailcomponents.dll would crash mailflowengine.exe on some VMWare hosted 64 bit OS's.
- Resolved Defect: Fixed issue where mailcomponents.dll would crash mailflowengine.exe when outbound message had bad recipient and multiple good recipients.
- Resolved Defect: Fixed issue where attachment with a comma in the file name was not downloadable in Chrome.
- Resolved Defect: Fixed issue where Copy Message to new Ticket failed if Agent did not have TicketBox Delete rights.
- Resolved Defect: Fixed issue where Message Router Match Text RegEx would match on entire message body, including HTML tags.
**********************************
Version 6.1.0.2
(GM Release)
April 16, 2015
**********************************
- Feature Enhancement: Added option to process Message Sources Always, During or Outside Office Hours.
- Feature Enhancement: Added option to process Message Destinations Always, During or Outside Office Hours.
- Feature Enhancement: Added option to process Custom Routing Rules Always, During or Outside Office Hours.
- Feature Enhancement: Added Office Hours Open and Closed Exceptions (Holidays).
- Feature Enhancement: Added Agents & Groups, Agents column sorting.
- Resolved Defect: Fixed issue where Ticket lists would retain Ticket selection after performing Ticket Property function.
- Resolved Defect: Fixed issue where Agent Status updates would cause high w3wp.exe CPU utilization.
**********************************
Version 6.1.0.1
(GM Release)
March 17, 2015
**********************************
- Resolved Defect: Fixed issue where Database Maintenance Backup would fail with COUNT error.
- Resolved Defect: Fixed issue where multiple Ticket reassign would fail with Ticket Category rights error.
- Resolved Defect: Fixed issue where Ticket reassign to Administrator Agents would fail with Ticket Category rights error.
- Resolved Defect: Fixed issue where Ticket Search for non Administrator Agents would fail with a SQL Cursor error.
- Resolved Defect: Fixed issue where Owner Assignment within Custom Routing Rules would not be honored.
**********************************
Version 6.1.0.0
(GM Release)
February 23, 2015
**********************************
- Feature Enhancement: Improved Ticket Search performance when searching Message Body or Ticket Note.
- Feature Enhancement: Added TicketBox option to require TicketCategory selection prior to Send.
- Feature Enhancement: Added Custom Ticket Field type Select Box.
- Feature Enhancement: Added Custom Ticket Field type Checkbox.
- Feature Enhancement: Added Message Source option Ignore Duplicate Messages.
- Feature Enhancement: Added Message Source option Leave Copies on Server for [xx] days.
- Feature Enhancement: Added TicketBox Reply-To Email Address.
- Feature Enhancement: Added TicketBox Return-Path Email Address.
- Feature Enhancement: Added Option to place Ticket Tracking Data in Message Headers (Uses In-Reply-To and References).
- Feature Enhancement: Added Option to Custom Routing Rules to change Ticket Owner if Owner in defined Status.
- Feature Enhancement: Added Option to Default Routing Rule to change Ticket Owner if Owner in defined Status.
- Feature Enhancement: Added Contact Email Address Verification Process.
- Feature Enhancement: Added Contact Email Status, which is set based on results of the Email Verification Process.
- Feature Enhancement: Added Max Threads for ISAPI, POP3 and SMTP to General Configuration Settings.
- Feature Enhancement: Added Left Menu Update Frequency to General Configuration Settings.
- Feature Enhancement: Added SMTP Host Name to General Configuration Settings.
- Feature Enhancement: Added Bulk Settings for Agents, TicketBoxes, Custom Routing Rules, Message Sources and Destinations.
- Feature Enhancement: Added Ticket History and Agent Audit for "Set Custom TicketField".
- Feature Enhancement: Added number of Message Attachments to Ticket Lists.
- Resolved Defect: Fixed issue in Public TicketBoxes where right click menu with multiple Tickets selected would deselect Tickets.
- Resolved Defect: Fixed issue where message router did not honor Agent Status when assigning ownership by round robin.
- Resolved Defect: Fixed issue in Left Menu where Unread Ticket Counts would display as null (null/34).
- Resolved Defect: Fixed issue in Chrome version 39.0.2171.65m where XMLHTTP requests would throw an exception.
- Resolved Defect: Fixed issue where multiple inline images in Inbound Message with same ContentID would duplicate on Reply to the number of occurrences.
- Resolved Defect: Fixed issue where invalid Most Recently Used Standard Response would cause Message Compostion window to not fully load.
- Resolved Defect: Fixed issue with viewing log details in Chrome and Safari.
**********************************
Version 6.0.0.3
(GM Release)
October 24, 2014
**********************************
- Resolved Defect: Fixed issue where open ended script, head or base tags in inbound HTML messages would cause W3WP.exe 100% CPU.
- Resolved Defect: Fixed issue where Ticket Monitor thread would terminate causing Age and other Alerts to stop sending.
**********************************
Version 6.0.0.2
(GM Release)
September 15, 2014
**********************************
- Resolved Defect: Fixed issue where Initiate Spell Check on Send would disable sending on mobile browsers.
- Resolved Defect: Fixed issue where Insert Standard Response from Standard Response Browser was broken in Chrome v37.
**********************************
Version 6.0.0.1
(GM Release)
August 27, 2014
**********************************
- Resolved Defect: Fixed issue where Ticket Merge, when the destination Ticket had to be searched for, would return an error.
- Resolved Defect: Fixed issue where Message Composition window would not open centered in IE.
- Resolved Defect: Fixed issue where Message Composition size was not saved in Chrome and Safari.
- Resolved Defect: Fixed issue where Enter key resulted in double space in IE Standard Responses and Signatures.
- Resolved Defect: Fixed issue where Standard Response editor would echo characters in Safari on Windows.
- Resolved Defect: Fixed issue where Routing Rules did not check Additional TicketBox Email Addresses for TicketBox assignment.
- Resolved Defect: Fixed issue where Chrome removed support for window.showmodaldialog resulting in spell check and other errors.

**********************************
Version 6.0.0.0
(GM Release)
July 28, 2014
**********************************
- Resolved Defect: Fixed issue where Ticket Search returned invalid number of messages in Tickets where messages had been deleted.
- Resolved Defect: Fixed issue where Custom WaterMark Alerts would cause the MailFlow Engine Service to crash.
- Resolved Defect: Fixed issue where Ticket List column resize was only active for first resizable column.
- Resolved Defect: Fixed issue where clock on SQL Server was not synced with clock on MailFlow Server causing Outbound Message delivery to be delayed.
- Resolved Defect: Fixed issue where context (right click) menus were truncated when near bottom of Ticket lists.
- Resolved Defect: Fixed issue where email address auto complete would clear the second character typed.
- Resolved Defect: Fixed issue where page loading status would stay in loading mode.
- Resolved Defect: Fixed issue where History Report by TicketCategory would throw an ODBC error.
- Feature Enhancement: Added option to Custom Routing Rules, Forward Copy to "Quote original message" and include the Original Message header.
- Feature Enhancement: Numerous Agent interface performance enhancements.
- Feature Enhancement: Added Agent Status (Online, Away, Not Available, Offline, Out of Office).
- Feature Enhancement: Added Ticket Assignment restrictions based on Agent Status.
- Feature Enhancement: Inbound Message Attachment "Add all to Zip" feature added to Message Sources.
- Feature Enhancement: Message Composition, Signatures & Standard Responses Attachment handling improvements, select multiple for upload (browser dependent).
- Feature Enhancement: If requested page includes login credentials and Agent is not logged in, login will proceed and requested page will be presented.
- Feature Enhancement: Added multi server licensing and validation.
- Feature Enhancement: Added Ticket Linking.
- Feature Enhancement: Added Contact Groups, create groups of contacts and utilize the group name instead of email address when composing messages.
- Feature Enhancement: Redesigned Preferences, MyContacts.
- Feature Enhancement: Redesigned Help System.
- Feature Enhancement: Added Date Entry Format Option to General Settings.
- Feature Enhancement: Added Session Timeout Option to General Settings.
- Feature Enhancement: Added Custom Routing Rules, Forward Copy, Send individual message to each To: address.
- Feature Enhancement: Added MultiMail functionality.

**********************************
Version 5.1.0.4
(GM Release)
April 10, 2014
**********************************
- Resolved Defect: Fixed issue where update to Google Chrome Version 34.0.1847.116 m broke Ticket Lists and Message Composition.

**********************************
Version 5.1.0.3
(GM Release)
February 21, 2014
**********************************
- Resolved Defect: Fixed issue where Preferences Signature Security was not functional.
- Resolved Defect: Fixed issue where Report Ticket History by TicketCategory would throw a SQL error.
- Feature Enhancement: Added support for blank To: as long as valid Cc: or Bcc: in message composition windows.
- Feature Enhancement: Added To: Undisclosed Recipients header if no valid To: or Cc: addresses in outbound message.
- Resolved Defect: Fixed issue where non Admin Agents could not delete signatures they created.
- Resolved Defect: Fixed issue where saving Group Signature in non Internet Explorer browser would throw javascript error.
- Resolved Defect: Fixed issue where Default Signature for Ticket Category would not be inserted into message composition window.
- Resolved Defect: Fixed issue where TicketBox Auto Action set to Delete Ticket would continuously perform the delete action on each Ticket.
- Resolved Defect: Fixed issue where Deleted Tickets would not show the correct Ticket State in Ticket Search Results.
- Resolved Defect: Fixed issue where forwarded message did not include CC addresses in the Original Message header.

**********************************
Version 5.1.0.2
(GM Release)
February 6, 2014
**********************************
- Resolved Defect: Fixed issue where message composition print in Chrome and Safari browsers was blank.
- Resolved Defect: Fixed issue where printing message with wide image or table would crop message text.
- Resolved Defect: Fixed issue where editing TicketBox or Custom Routing Rule in Internet Explorer 8 would cause javascript error.
- Resolved Defect: Fixed issue where saving Agent Preferences Agent Vierws, TicketBoxes or My Folders would not update left menu.
- Resolved Defect: Fixed issue where copying an InboundMessage from a Ticket to a new Ticket would break the From: email address of the message.

**********************************
Version 5.1.0.1
(GM Release)
November 22, 2013
**********************************
- Resolved Defect: Fixed issue where Ticket list context menu "View" option threw an ODBC error when new window opened.
- Resolved Defect: Fixed issue where Message list context menu "Open in new window" option threw an javascript error.
- Resolved Defect: Fixed issue where Editing an Agent when license limit was reached would result in an error.
- Resolved Defect: Fixed issue where Editing an Custom Routing Rule in IE 8 caused Javascript error.
- Feature Enhancement: Added support for Internet Explorer 11.
- Resolved Defect: Fixed issue where PDF created by Oracle PDF Driver and sent to MailFlow via Outlook would result in corrupted PDF.

**********************************
Version 5.1.0.0
(GM Release)
October 15, 2013
**********************************
- Feature Enhancement: Improved support for Internet Explorer 10.
- Feature Enhancement: Added basic support for Firefox web browser (not enabled in this release).
- Resolved Defect: Fixed issue in Internet Explorer where resizing the ticket list would revert to its original position on mouse up.
- Resolved Defect: Fixed issue in Chrome and Safari where resized ticket list window position was not being saved and restored on refresh.
- Resolved Defect: Fixed issue where the Delete Message(s) Button from Inbound Orphans would not actually delete selected message(s).
- Resolved Defect: Fixed issue where backspacing over email address in Message Composition would delete all email addresses.
- Feature Enhancement: Added support for Database Maintenace status and option for Admin to stop Maintenance.
- Resolved Defect: Fixed issue where Agent set to Require Get Oldest would lose the setting after an WWW service restart.
- Feature Enhancement: Added ability to resize View Message Attachment area.
- Resolved Defect: Fixed issue where Inbound Message with Sender with @ in real name would cause mangled From address in Routing Rule Forward.
- Feature Enhancement: Added ability for Agent's to delete their own Draft Outbound Messages.
- Feature Enhancement: Added ability for Agent to specify default TicketBox when new Ticket is created from MyTickets, Outbox, Sent Items and Drafts.
- Feature Enhancement: Added ability for Agent to specify default action on Ticket double click (expand Ticket or open in new window).
- Resolved Defect: Fixed issue where Inbound Message with tag would cause unintended redirect to external site.
- Resolved Defect: Fixed issue where Inbound Message that could not be processed by Message Router would cause indefinite loop.
- Resolved Defect: Fixed issue where Global Message Read mode would be applied to a TicketBox utilizing non default From Address Format.
- Feature Enhancement: Added option to view message source from view message dialogs.
- Feature Enhancement: Added option to request message read receipt and delivery confirmation in message composition window.
- Feature Enhancement: Added option to set default read receipt and delivery confirmation to Agent Preferences.
- Resolved Defect: Fixed issue where improperly formatted To: header with more than 20 recipients would cause MailFlow Engine service to hang.
- Feature Enhancement: Added column sorting to Custom Routing Rules and Processing Rules.
- Feature Enhancement: Added Allow/Deny Security settings for Agent Preferences, Close Ticket after Send, Route Replies to Me, Request Read Receipt and Delivery Confirmation.
- Feature Enhancement: Added System level defaults for Close Ticket after Send and Route Replies to Me.
- Resolved Defect: Fixed issue where message router was not logging Ticket State change to Ticket History.
- Resolved Defect: Fixed issue where TicketBox AutoAction set to Delete Ticket were not deleting the Ticket.
- Feature Enhancement: Added alert to inform Agent that the window that opened the message composition window has been closed and a manual refresh is required.
- Resolved Defect: Fixed issue where Agent Audit actions were not being logged or displayed properly.
- Resolved Defect: Fixed issue where Archive Import and Backup Restore would fail if attachment name exceeded 127 characters.
- Resolved Defect: Fixed issue where login page would report Registration Invalid when license was valid.
- Resolved Defect: Fixed issue in Internet Explorer when double clicking a word to select and replacing it with text from clipboard, the selected word was not replaced.
- Resolved Defect: Fixed issue in Chrome and Safari where Custom Ticket Field data was not fully populating in Message Composition and Ticket Properties.
- Resolved Defect: Fixed issue in Chrome version 30.0.1599.66m where Ticket list column widths were set to 0px.
- Resolved Defect: Fixed issue in Chrome and Safari where Age and Watermark Alerts could not be edited.

**********************************
Version 5.0.5.0
(GM Release)
April 22, 2013
**********************************
- Resolved Defect: Fixed issue where Agent Audit was logging message addition at Draft Save.
- Resolved Defect: Fixed issue where canceling Ticket Note view would delete the note.
- Resolved Defect: Fixed issue where message thread collapse was not functional in Chrome and Safari.
- Resolved Defect: Fixed issue where deleting an Alert would not update left menu counts in Chrome and Safari.
- Resolved Defect: Fixed issue where backspacing over email address in Message Composition would delete all email addresses.

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Version 5.0.4.0
(GM Release)
March 28, 2013
**********************************
- Feature Enhancement: Added support for Android Chrome and Safari based web browsers.
- Resolved Defect: Fixed issue where Loading... persisted when selecting an Alert to view.
- Resolved Defect: Fixed issue where TicketBox could not be deleted in Chrome and Safari browsers.
- Feature Enhancement: Added option to define From: email address format per TicketBox.

**********************************
Version 5.0.3.0
(GM Release)
March 18, 2013
**********************************
- Resolved Defect: Fixed issue where unable to select an Active Directory user in Agent Edit dialog.
- Resolved Defect: Fixed issue where Scheduled Reports Outbound Messages by Agents and Ticket Categories was mislabeled.
- Resolved Defect: Fixed issue where Selecting unread Alert would deselect Alert.
- Resolved Defect: Fixed issue where Office Hours Sunday times would not correctly save.
- Resolved Defect: Fixed issue where Standard Response browser left menu would not scroll.

**********************************
Version 5.0.2.0
(GM Release)
March 11, 2013
**********************************
- Resolved Defect: Fixed issue where combination of Message Source "Leave Messages on Server", "Message exceeds size" and "POP3 TOP Command Failure" resulted in message retrieval failure.
- Resolved Defect: Fixed issue where invalid email address in My Contacts would cause message composition window to freeze.
- Resolved Defect: Fixed issue where custom ticket fields did not display in message composition window and new ticket with note in Internet Explorer.
- Resolved Defect: Fixed issue in Chrome/Safari where Ticket Properties window would not update Ticket list when closed.
- Feature Enhancement: Added Contact Properties toolbar button to Preferences-MyContacts.
- Resolved Defect: Fixed issue where IE7 and older spell check would cause browser to crash.
- Resolved Defect: Fixed issue where Safari/Chrome on iOS 6 would not load message composition window.
- Resolved Defect: Fixed issue where MailFlow running as a virtual folder in IIS would not load spell checker.

**********************************
Version 5.0.1.0
(GM Release)
February 27, 2013
**********************************
- Resolved Defect: Fixed issue where web interface installed as IIS Virtual Host would cause interface errors.
- Resolved Defect: Fixed issue where outbound message with first line of -----Original Message----- and TicketBox Footer would cause Engine service to crash.
- Resolved Defect: Fixed issue where Database Maintenance status was not updating when Perform Maintenance Now.

**********************************
Version 5.0.0.0
(GM Release)
February 21, 2013
**********************************
- Feature Enhancement: Added support for Internet Explorer 10, Chrome, and Safari web browsers.
- Feature Enhancement: Added support for iOS (iPad, iPhone) mobile devices.
- Feature Enhancement: Added support for Kindle Fire HD mobile device.
- Feature Enhancement: Added TicketBox option to automate Ticket events. If Ticket is [ticketstate] [action] after [xx] min(s), hr(s), day(s). Example: If Ticket is [Closed] [Move] to [TicketBox] after [30] min(s).
- Feature Enhancement: Added support to Custom Routing Rules for Agents to reply to messages from a standard email client.
- Feature Enhancement: Added HTML support for Standard Responses, Auto Replies, Auto Messages, and Auto Responses.
- Feature Enhancement: Added option to specify Office Hours to Message Sources and Destinations.
- Feature Enhancement: Added Debug logging control under Logging Options.
- Feature Enhancement: Added support for 3CX MyPhone MailFlow plug-in.
- Feature Enhancement: Added STARTTLS to Message Destinations.
- Feature Enhancement: Redesigned message composition email address autofill.
- Feature Enhancement: Added support to unlock multiple Tickets simultaneously.
- Feature Enhancement: Added Ticket list toolbar option to view Ticket in new window.
- Feature Enhancement: Added keyboard shortcut to view Ticket in new window. Shift+Double-click ticket.
- Feature Enhancement: Added option to associate a Message Destination with a TicketBox.
- Feature Enhancement: Added support for Windows Server 2012 and Exchange Online.

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Version 4.9.2.2
(GM Release)
June 25, 2012
**********************************
- Feature Enhancement: Added option to not include copy of auto reply in Ticket to Custom Routing Rules.
- Feature Enhancement: Added option to not include copy of auto reply in Ticket to TicketBoxes.
- Feature Enhancement: Added option to not include copy of auto reply in Ticket to Auto Responses.

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Version 4.9.2.1
(GM Release)
May 30, 2012
**********************************
- Feature Enhancement: Added HTML support for Agent Signatures.
- Feature Enhancement: Added message composition email address autofill.
- Feature Enhancement: Added AND/OR Logic to Ticket Subject Search.
- Feature Enhancement: Added option to not include copy of forwarded message in Ticket to Custom Routing Rules.

**********************************
Version 4.9.2.0
(GM Release)
May 7, 2012
**********************************
- Resolved Defect: Fixed issue where Processing Rules utilizing RegEx Match Text would not always match.
- Resolved Defect: Fixed issue where Editing an Agent, adding a personal data row, attempting to save, removing the personal data row and attempting to save would result in an error.
- Resolved Defect: Fixed issue where Scheduled Reports would not contain report data.
- Resolved Defect: Fixed issue where adding Scheduled Report Ticket Distribution By TicketBox for Open Tickets would cause MailFlow Engine Service to crash.
- Resolved Defect: Fixed issue where moving a message to an existing Ticket would cause IE9 browser to crash.
- Resolved Defect: Fixed issue where selecting Send Message from Spell Check window would cause IE9 browser to crash.
- Resolved Defect: Fixed issue where editing existing Standard Response would cause IE9 browser to crash.
- Feature Enhancement: Added Global Ticket Read option for TicketBoxes.
- Resolved Defect: Fixed issue where IPv6 would cause Invalid IP error.

**********************************
Version 4.9.1.4
(Limited Availability Release)
April 2, 2012
**********************************
- Feature Enhancement: Added SSL/TLS support to Message Sources and Message Destinations.

**********************************
Version 4.9.1.3
(GM Release)
December 14, 2011
**********************************
- Resolved Defect: Fixed issue where creating new or editing Scheduled Report would result in SQL error.
- Resolved Defect: Fixed issue where scheduled monthly reports would repeatedly run.
- Resolved Defect: Fixed issue where preview pane was not visible.
- Feature Enhancement: Added Ticket Owner and Ticket State selection to Message Composition window.

Version 4.9.1.2
**********************************
(GM Release)
September 30, 2011
**********************************
- Resolved Defect: Fixed issue where replying to or forwarding inbound messages with [] around mailto tags would cause IIS to crash.
- Resolved Defect: Fixed issue where adding Integrated Alerts would return an erroneous duplication error.
- Feature Enhancement: Added option to allow Agents set to use GetOldest to search for Tickets they do not own.
- Resolved Defect: Fixed issue where carriage return or linefeed in attachment name would cause inbound message to not be saved.

**********************************
Version 4.9.1.0
(GM Release)
August 10, 2011
**********************************
- Feature Enhancement: Added option to Custom Routing Rules to Forward From a defined Email Address and Name
- Feature Enhancement: Added inbound and outbound message queue management

**********************************
Version 4.9.0.0
(GM Release)
August 1, 2011
**********************************
- Feature Enhancement: Added option to assign Agent TicketBoxViews in TicketBox editor
- Feature Enhancement: Added option to remove Ticket Tracking Data from subject of outbound messages
- Feature Enhancement: Added option to place Ticket Tracking Data in body of outbound messages
- Feature Enhancement: Added Regular Expression (regex) support to Routing and Processing Rule Match Text
- Feature Enhancement: Added option to create new Ticket if Sender and Subject match to Default Routing Rule
- Feature Enhancement: Added option to Routing Rules to search Outbound Messages in TicketBox for matching subject and sender to find Ticket match
- Feature Enhancement: Added Round-Robin Ticket Owner assignment option to Custom Routing Rules
- Feature Enhancement: Added option to edit and send outbound messages from the Outbound Message Approval Queue
- Resolved Defect: Fixed issue where new Agents could not view Tickets if Ticket Categories defined
- Resolved Defect: Fixed issue where Agents could not view Tickets if new Ticket Categories defined

**********************************
Version 4.8.1.0
(GM Release)
June 8, 2011
**********************************
- Feature Enhancement: Added new message format (text or html) default to Agent Preferences
- Feature Enhancement: Added Administration, Active Sessions, session deletion
- Resolved Defect: Fixed issue where Internet Explorer v9 would crash
- Resolved Defect: Fixed issue where Agents set to Require GetOldest were returned Tickets in Ticket Search that they did not own

**********************************
Version 4.8.0.0
(GM Release)
March 30, 2011
**********************************
- Feature Enhancement: Added Agent and Group Default Signature per TicketBox and TicketCategory
- Feature Enhancement: Added Message Subject Search
- Feature Enhancement: Added ability to insert Inline Images in outbound messages
- Feature Enhancement: Added ability to open attachments after they have been attached to message and uploaded to server
- Feature Enhancement: Added Ticket Merge functionality (merge multiple Tickets into an existing Ticket)
- Resolved Defect: Fixed issue where incorrect UK day of week was being displayed in reports

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Version 4.7.2.0
(GM Release)
December 13, 2010
**********************************
- Resolved Defect: Fixed issue where malicious script logic would cause message body to be blank.
- Resolved Defect: Fixed issue where inbound messages with Content-Type: multipart/signed could cause MailFlow Engine Service to crash.

**********************************
Version 4.7.1.0
(GM Release)
December 6, 2010
**********************************
- Resolved Defect: Fixed issue where session timeout logic caused javascript error.
- Resolved Defect: Fixed issue where messages to or from Outlook 2003 with blank or missing real name cause display issues.

**********************************
Version 4.7.0.0
(GM Release)
November 1, 2010
**********************************
- Feature Enhancement: Improved session management and timeout logic.
- Feature Enhancement: Improved installation process on 64 bit operating systems.
- Feature Enhancement: Improved Internet Explorer detection logic.
- Resolved Defect: Fixed issue where malicious scripts could execute within message views.
- Resolved Defect: Fixed issue where login screen would report MailFlow Unregistered and only allow Administrators to login.
- Resolved Defect: Fixed issue closing browser window when in TicketNotes dialog would cause TicketNotes to be deleted.
- Resolved Defect: Fixed issue where message copy to new Ticket would not copy message attachments.
- Resolved Defect: Fixed issue where installer did not write encrypted password to registry if database windows auth selected.

**********************************
Version 4.6.0.0
(GM Release)
August 9, 2010
**********************************
- Feature Enhancement: Added Flexible Licensing to support any Agent License size.
- Feature Enhancement: Improved ODBC test control within MailFlow Admin Tool.
- Resolved Defect: Fixed issue where Archive operation resulted in an ODBC error.
- Resolved Defect: Fixed issue where Ticket search timeout resulted in web services losing DB connection.
- Feature Enhancement: Added go to Ticket toolbar button in Sent Items, Drafts and Outbox.
- Resolved Defect: Fixed issue where attachment encoding was not being considered for MessageSource max size setting.
- Resolved Defect: Fixed issue where deletion of old backup files following successful backup would cause MailFlowEngine Service to crash.

**********************************
Version 4.5
(GM Release)
July 21, 2010
**********************************
- Feature Enhancement: Added Ticket search toolbar button.
- Feature Enhancement: Added Integrated message attachment dialog with option to download all attachments.
- Feature Enhancement: Added Ticket and Contact Note attachments.
- Feature Enhancement: Added Ticket and Contact Note spell checker.
- Feature Enhancement: Added My Notes concept associating private notes with the logged in Agent.
- Feature Enhancement: Added “Waiting Response” Ticket State.
- Feature Enhancement: Added Message “Copy” option allowing a Message to be replicated to a new Ticket.
- Feature Enhancement: Added Ticket “Move” option to Ticket list toolbars.
- Feature Enhancement: Improved Agent Session management and expired session notification process.
- Resolved Defect: Fixed issue where MailFlow engine would not always shutdown cleanly.

**********************************
Version 4.0.0.0
(GM Release)
December 1, 2009
**********************************
- Feature Enhancement: Added support for MailFlow Server Clustering.
- Feature Enhancement: Added Customizable Agent Alerts.
- Feature Enhancement: Added Outbound Email Approval per Agent.
- Feature Enhancement: Added support for 3CX IP PBX Assistant MailFlow Plug-in.
- Feature Enhancement: Added option to write MailFlow Logs to database.
- Feature Enhancement: Added option to delete logs older than [x] days.
- Feature Enhancement: Added support for MailFlow Agent Windows Client. (Coming soon)

Older versions removed.

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