Deerfield Communications provides a variety of support contracts including; Priorty Support w/Remote Assistance, 7/24/365 Priority Support, as well as Installation/Upgrade/Database Migration Contracts.
MailFlow Email and Priority Support Agreements are designed to assist you with your day to day support needs, and are available during office hours Monday - Friday 8-5 PM EST.
Email and Priority Support Agreements may also be used for installation, upgrades, and migrations however there is no guarantee of an immediate response, and assistance may not be available until the next business day.
MailFlow 7/24/365 Priority Support Agreements include all the benefits of a Priority Support Agreement plus a guaranteed 1 hour response time, all the time.
We introduced Installation/Migration/Upgrade Support Agreements to accommodate customers that prefer to perform these processes after working hours, and our standard support is typically only available 8-5 EST.
The Installation/Migration/Support Agreements allow you to schedule the process with a support engineer, who will be online and available via a remote session should any issues arise.
VisNetic MailFlow Priority Support includes Priority Email, Live Chat, and Scheduled Remote Assistance.
Contract entitles customer to Remote Assistance, Email and Live Chat options for assistance with Moving MailFlow and SQL Database to a new Server, Migrating, Upgrading, and Installing VisNetic MailFlow.
Installation/Upgrade/Migration Support may include: